Exchange 2016 Powershell fails to open – The Module DLL E:\Program Files\Microsoft\Exchange Server\V15\Bin\kerbauth.dll failed to load. WinRM cannot complete the operation.

Moving onto my next issue with my Exchange 2016 reinstallation after a drive failure (see my previous blog post for more information), this post is about an error that I was receiving after having completed a successful install – navigating to the Exchange Management Shell, the following error occurred:

WinRM cannot complete the operation. Verify that the specified computer name is valid, that the computer is accessible over the network, and that a firewall exception for the WinRM service is enabled and allows access from this computer. By default, the WinRM firewall exception for public profiles limits access to remote computers within the same local subnet. For more information, see the about_Remote_Troubleshooting Help topic. At line:1 char:1

On closer inspection of the event viewer, I noticed that this error was also quite prevalent:

The Module DLL C:\Program Files\Microsoft\Exchange Server\V15\Bin\kerbauth.dll failed to load.  The data is the error

The error it transpires was caused because I had reinstalled Exchange 2016 on a different drive.  Exchange has an IIS module that is registered in the applicationhost.config file – this model kerbauth.dll is responsible for authentication and is registered at the time of install, it was not removed during the uninstall.

To resolve, I opened the applicationhost.config file and did a find and replace on C\Program Files\Microsoft\Exchange Server\V15\Bin\kerbauth.dll updating it with the correct drive letter E:\.  Once I had updated the file I restarted IIS and everything started working as expected.

I referred to this blog post which helped me to identity the underlying cause.


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